Eric Albuja's Vision for AI-Powered Customer Support in Travel

The travel industry is changing fast — and at the heart of this transformation is how travelers are supported every step of the way. Eric Albuja, a respected leader in travel tech operations, believes the future of travel depends on smarter, AI-powered customer support. For Eric Albuja , the goal isn’t just about automation — it’s about making travel feel less stressful, more personal, and truly connected. The Travel Challenge: High Expectations, High Stakes Anyone who’s ever missed a flight or had a last-minute hotel issue knows how frustrating travel can be. Today’s travelers want instant help, accurate answers, and friendly service — no matter where they are or what time it is. Traditional customer service models often fall short, especially during peak travel times or unexpected delays. Eric understands that the real solution is using AI to fill these gaps without losing the human touch. With AI, travel companies can deliver support that’s fast, reliable, and available 24/7. ...