A Foundation Built in Frontline Airline Operations Eric Albuja’s professional journey began at the operational core of the airline industry. Starting as a ticket agent at JFK Airport, he gained firsthand exposure to the complexities of airline service, customer experience, and real-time problem-solving. This early role provided more than technical knowledge—it built a deep understanding of how airline systems, policies, and passenger needs intersect under pressure. Working on the frontline allowed Eric to develop operational discipline and situational awareness that would later inform his leadership decisions. Transitioning Into Global Travel Operations As Eric Albuja advanced in his career, his focus expanded beyond local airport operations to global airline service and support. Moving into consulting roles, he worked closely with airlines across regions, gaining exposure to diverse regulatory environments, operational models, and customer expectations. This phase of his career...
